Frequently Asked Questions
Everything you need to know about your order and official GUTS gear.
When will my order ship?
Standard processing takes 3-5 business days. Pre-order items will ship on or around the date specified on the product page.
How can I track my package?
Once your order ships, you will receive an email with a tracking number and a link to the carrier's website to monitor your delivery.
What is your return policy?
We accept returns on unworn and unwashed merchandise within 30 days of delivery. Please note that music media and limited edition vinyl are final sale.
Do you ship internationally?
Yes, we ship to most countries worldwide. Shipping costs and delivery times vary by location and are calculated at checkout.
Can I change or cancel my order?
To ensure fast delivery, we begin processing orders immediately. Please contact customer support within 1 hour of purchase for any modification requests.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay.